-Please let us know if you have any issues or are dissatisfied with your order for any reason. We want to make sure you enjoy our products and will help any way we can to ensure your satisfaction.

-If your product arrives to you damaged for any reason, please email us asap at info@vertlybalm.com and we will rush a replacement to you.

-We are unable to offer returns due to the organic nature of our products, but are more than happy to issue a merchandise credit.

-All of our products are handmade, natural and food-grade quality so each batch may vary slightly.  They are sensitive to fluctuations of heat, so please mind their storage.



We offer flat-rate shipping at USPS First Class Mail as an affordable option to receive your packages. If you are needing of a faster delivery method, please feel free to reach out to info@vertlybalm.com and we will try to accommodate your needs.